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Otherwise you'll probably get left behind.Īndrew Michael: Yeah, I love that. So challenge everything that you know, and keep evolving. To the extent necessary comparing actually is that you should be looking back at yourself six months ago.Īnd if you don't think or consider, what on earth was I doing and why was I ever operating in that way six months ago? You're probably not learning quick enough to keep up with their right, which SaaS is growing. The big statement I delivered to the executive team and the entire organization. So I think pretty much everything I feel I knew, which was very little at the staff is probably wrong today.Īnd things change and evolve constantly say if there's one thing that I encourage everyone to do, it's almost to proactively seek out to challenge those assumptions, learn and evolve. And even in itself, like there's undercurrents of it, wanting to disrupt and challenge the status quo. Like we're very fortunate to be working in an industry that's huge and an ever growing and incredibly disruptive. I think that's probably the big learning or the biggest thing to consider. Harrison Rose: I think it's probably important that those perceptions and those assumptions are constantly challenged. And what's been like one of your big perception changes, like over time. I think in terms of learning and experience, like there's no better way than doing, I'm interested as well though, in this course of the last five years or so what's been one thing that you thought when you got started was true. So yeah it's a pretty intense but yeah, I wouldn't change it for the world.Īndrew Michael: Yeah, absolutely. So for pretty much my entire adult working life, I've been working on Paddle, we're living and breathing it. It's not like I have some other experience to compare it to.
And the truth is it's all I've ever known, to be honest with you. Harrison Rose: Yeah, it's been phenomenal really. Like how has this learning curve been for you? We don't hear this often on the show as well. So it's pretty much the soil and I'll ask you now as well, but so my first question for you actually is like, what's it been like straight out of school, straight. which we can ask you about in a bit, but they've also raised over $90 million and on the same growth trajectory prior to pedal Harrison was studying. It's great to have you for the listeners. Thanks so much for having me onĪndrew Michael: it's a pleasure. I'm your host, Andrew Michael, and here's today's episode.Īndrew Michael: Hey, Harrison. It's bootstrapped, profitable, and growing strategies, tactics and ideas, both together to help your business thrive in the subscription economy. If you need to invest in customer success, it's always comes down to retention and engagement. How do you build a habit forming products? We hear how the world's fastest growing companies are tackling churn from using retention to fuel their growth. How do you basically solve these and these different just gun for revenue in the door? This is churned out FM, the podcast for subscription economy pros each week. Don't forget to follow us on Twitter and enjoy the episode. I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you.
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Harrison also shares some churn trends in the market and tips on how to deal with involuntary churn as usual. And helps untangle the Frankenstein revenue management stack. We also discussed the million dollar SAS metric, how peddle helps its customers with their retention challenges. We then chatted about category creation and how pedal is defining their revenue delivery platform that they are taking ownership of and working towards creating and becoming the category leader. And I've straightened to building a hyper-growth company. In this episode, we talked about what it was like for Harrison to just finish school. And today on the show, we have Harrison Rose co-founder and chief customer officer at pedal.